I WILL NOT USE GLOBAL SHIPPPING AGAIN. What is the phone number for GSP? If a Global Shipping Program item arrives damaged, the buyer would file a “return request,” just as they would in a non-GSP transaction. Click Site Preferences on the left. The Global Shipping Program makes your items available to more than 60 million buyers worldwide. If for no other reason than if the item is damaged after it leaves the Shipping Center they are then on the hook to cover any damage. It was damaged massively because Pitney Bowes hasn't repacked it well and the packaging was not very stable (some broken parts lies in the bubble wrap, so I know it was damaged on the way from the USA to me in Austria). I've tried the following way: 1. I UNDERSTAND IT IS BETWEEN THE BUYER AND EBAY BUT THE SELLER HAS ASKED ME FOR HELP BECAUSE NO ONE HAS CONTACTED HIM. I sent off an ebay package to a buyer. Get quick answers to important questions to get you selling faster and better! You can opt out of the Global Shipping program at any time. The item never turned up with the buyer in the US so he, naturally raises a complaint. Global Shipping Program - Item arrived damaged (poorly repackaged) May 13, 2014 10:30 PM Subscribe Hello all -- I had purchased an expensive antique item from a US seller on Ebay … Beside Shipping Preferences, select Show. 5. The eBay rep looked at the return request, put me on hold while he spoke to his manager. How do you follow up with Ebay on this? DO NOT SELL WITH GLOBAL SHIPPING PROGRAMME IF YOUR PRODUCTS ARE EXPENSIVE. When the machine answered I said "global shipping program damaged item". Scroll down to seller protection, then click terms and conditions: http://pages.ebay.com/sellerinformation/shipping/globalshippingprogram/faq.html#center. It was damaged during shipping. One seller had double-boxed a delicate collectible and the buyer received it single-boxed and damaged. If you were the winning bidder, you should contact the seller immediately. When I, the seller, received the email from eBay stating that my buyer filed a return request, I called eBay. If you pay by PayPal, your payment will be split into two transactions: The first payment goes to the seller to cover the item price and any domestic shipping costs to send the item to the global shipping … Learn more in the eBay Global Shipping Program buyer terms and conditions. Please feel free to start a new thread if you wish to continue to discuss this topic. Select Edit beside Offer … Any claims for breakages under the GSP should be directed through eBay and their MBG, not the seller's account as they were not responsible. If you shipped an item to a winning eBay bidder, and it arrived in less-than-perfect condition, it’s time to do some serious problem … In most eligible cases, the buyer is fully covered by either the eBay Money … Rep says that they open packages and inspect for damage and if there is no damage they forward to recipient, if there is damage they contact the seller. Delivery methods from eBay vary depending on where the eBay seller is physically located. Global Shipping Program. However, eBay will remove neutral or negative feedback associated with Global Shipping … eBay reserves the right to collect, using any collection methods at its disposal, any unpaid amounts that eBay pays to … There are times, with less expensive items, where sellers may feel that the Program fees are out of proportion to what the items … 16-02-2019 9:12 AM - edited ‎16-02-2019 9:13 AM. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. The good is that your item is inspected by eBay in the forwarding process and confirmed that the item … You are out of the picture. Copyright © 1995-2020 eBay Inc. All Rights Reserved. eBay UK announced it updated its Terms and Conditions for a service offered to sellers. SO FAR THE GLOBAL SHIPPING HAS NOT CONTACTED THE BUYER OR ME AND IT IS OVER 12 DAYS. Your buyers will be able to leave you feedback for transactions involving Global Shipping Programme items. Here's how: Go to Site Preferences - opens in new window or tab in My eBay. From there, it's sent to you. Once an item has been forwarded by the US shipping center, you won't be responsible for refunding the buyer if an eBay … http://pages.ebay.com/sellerinformation/shipping/globalshippingprogram/faq.html#center, An item was damaged in the ebay global shipping program. That got me speaking to the right department. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Copyright © 1995-2021 eBay Inc. All Rights Reserved. GSP_seller is protected (You aren't responsible for item loss or damage that occurs after the item is forwarded by the US shipping center. Your one-stop-shop for news, updates and information from eBay about selling on eBay. I called eBay again, the support told me to write an E-Mail to them. On the line with eBay. When you use the Global Shipping Program, you're responsible for getting packages safely to the US shipping center. Ebay's global shipping program offers the following assurance: You aren't responsible for item loss or damage that occurs after the item is forwarded by the US shipping center. About 2 weeks ago, I won an eBay bid listing on a Swarovski crystal. Learn more in the eBay Global Shipping Program buyer terms and conditions. In many cases the buyer is covered by either the eBay Money Back … Hi All I sold an item via the Global Shipping program. I have the same problem, but eBay.at / eBay.de won't help me. Buyer opens case and it's between him and eBay. The claim is about USD 250,--, neither the seller and the buyer is responsible for the claim but I have the financial damage now. The Global Shipping Program makes items available to over 60 million buyers worldwide while allowing sellers to ship the item domestically to eBay’s shipping center. eBay … You want to return an item Claims for breakages (danage in transit) and even the wrong item arriving, due to mistakes at the GSP hub, are dealt with through ebay and the GSP … I CONTACTED EBAY 4 TIMES AND WASTED MY TIME BECAUSE THEY DID NOT HELP ME TO RESOLVE THE BROKEN ITEM ISSUE. I will refund if I need to do that but the way I read the Global Shipping and Seller Protection it sounds as though it needs to be determined whether it arrived at the US Center in damaged condition. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Once the case is open then you call or the seller calls to move the case to the GSP team to deal with the refund. I will refund the buyer, but can I claim back the cost of the item through the global shipping programme? The item was wrapped well when it left me and there was no damage showing on the box "received pictures". I WAS THE ELLR AND THE ITEM WAS RECEIVED BROKEN IN CANADA. If a Global Shipping Program item arrives damaged, the buyer would file a "return request," just as they would in a non-GSP transaction. As eBay has no control over Paypal they are two seperate companies. I called DHL Express, they told me that I can't  report the claim, the sender (Pitney Bowes) has to report it. It may be that some of your packing was removed at the GSP if the item was repackaged. If the item doesn't match the listing description, your purchase may be covered by the eBay Money Back Guarantee. I was then told that eBay was turning the auction case over to the GSP, that I would receive email confirmation that I was not responsible for the damage, and GSP would take care of the buyers refund after an investigation. I had a similar thing happen to me. When I, the seller, received the email from eBay stating that my buyer filed a return request, I called eBay. A buyer claims an item isn't received or. You're protected from negative / neutral feedback, and have control over which items you want to ship through the program. Once an item has been forwarded by the US shipping center, … I want to give the buyer the correct information to get his refund but also protect myself if it was insured while in the US. Scroll to … AS THE SELLER I FEEL VERY BAD THAT HE CANNOT GET THIS RESOLVED. That being said items do sometimes get damaged during … 3. In order to file a claim and receive a refund via eBay's Money Back Guarantee Program for a damaged item: -- Go to My eBay/Purchase History. Be sure that you have cleared the Override my shipping exclusions for Global Shipping Program eligible items check box in My eBay. Now I am at a dead end and I have no idea how to go on in this case. Top Rated sellers, as well as sellers with at least 300 transactions during the previous … The Global Shipping Program works best for items with an average sale price of over $50. So, it appears that eBay's Global Shipping Program can reject forwarding of a package and then either destroy or resell the items in question (while giving a full refund to the buyer). I wrote the mail with the whole story, photos, ... 6. eBay wrote me, that the can't help me because I've opened a case on PayPal. Ebay … If GSP continues to … 2. Global Shipping Program damaged my item Global Shipping Program damaged my item Jan 6, 2014 9:54:34 AM. However, when I receive it, I notice the parcel's external box was damaged… 3. In the listing form, go to the Add shipping details section. So what to do? The case must be opened through eBay not Paypal. Give support, share information, and connect with fellow members. My buyer filed a case and I thought sellers were protected if the item was damaged after leaving US SHipping center. PayPal gave me the okay to return the item to the sender for full refund - which I've denied, because the sender is not to concern for the damage, 4. THIS WAS MY FIRST TIME AND FIRST ISSUE. I called eBay and they helped me resolve it, here's how: 2. USPS Priority Mail automatically covers packages that are damaged or lost up to a value of $50 for all eBay sellers. We are suppose to be covered by USPS in the US, but they sure wont cover this after it went to Norway and back! ****************************************************************************************, ****************************************************************************. Meet other eBay community members who share your passions. Maybe anybody has another idea how to go on now. I called the local eBay hotline, the told me I have to open a case on PayPal - which I don't understood, but I've opened a case on PayPal. Thank you. http://pages.ebay.co.uk/shipping/globalshipping/seller-tnc.html. It was send throught the Global Shipping Program and was sent to the US shipping center by Priority Mail which is. However, each eBay international standard delivery shipment includes a $100 shipping protection plan to help in case of lost or damaged items.” Note that both eBay programs are optional. -- Locate item that arrived damaged … ONCE IS ENOUGH. I went to the link and yes it says that sellers are not responsible, but Ebay sent me a "Item Return" notice giving me 3 options for refunding. That got me speaking to the right department. I am looking for some advice regarding refunds and the global shipping programme. Any help will be appreciated. This is good and bad. How should I tell the buyer to proceed? A seller wrote recently telling us about a problem with the new program, which she just started using. 3. 2. Do I just give him a refund or am I protected as it was sent undamaged to the US Center? If the goods are shipped from the United States or United Kingdom, then the sellers often use the eBay Global Shipping Program and packages are sent through Pitney Bowes.Often times eBay … The seller is using eBay's Global Shipping Program and my item was shipped through Pitney Bowes service. You will not be responsible under the eBay Money Back Guarantee or PayPal Buyer Protection Programmes for the loss of, or damage to, a GSP Item after its acceptance at the UK Shipping Centre. This is, of course, a nightmare for rare collectibles where we care more about the item … ... Well, AF, another shining example of ebay… I can't find much about making a damages claim. Find the Shipping preferences heading (eBay.com) or Postage and packaging preferences … When the machine answered I said "global shipping program damaged item". Due to the age of the thread, it has been closed to further replies. You will not be responsible under the eBay Money Back Guarantee or PayPal Buyer Protection Programmes for the loss of, or damage to, a GSP Item after its acceptance at the UK Shipping Centre. To the last poster.. Sent the item via courier to the Derbyshire centre and know it arrived as the couriers website, Hermes, shows it as delivered. The buyer didn't ask for insurance,But i added $300 insurance on it myself I filed a claim and recived the "new" normal $50 … Your purchase of a GSP Item is subject to eBay's unpaid item policy. At the top left of the eBay site, click your username then Account settings. I have just received an email from a buyer in Canada that the item he purchased has arrived in damaged condition. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. If an item is damaged or lost after reaching the shipping center, you're protected from: eBay … I received a notebook, bought on the 28th of July 2017 about one week ago. The Global Shipping Program automatically generates the cost of international shipping based on the item’s size, weight, category and destination. As advised, you just state in the dispute that the item was sent via the Global Shipping Programme and has been forworded by them to the buyer, and according to eBay and GSP policy you are not responsible for damage … International returns are not … A package is damaged in transit. Contact ebay directly when it comes to GSP claims. The buyer should be reimbursed by Pitney Bowes. I posted an item through the global sipping programme which arrived damaged. No, you don't give a refund. The eBay … The item was not as described in the listing. Of course you're protected, as it says right here: http://pages.ebay.com/help/sell/shipping-globally.html#protected. I haven't had this happen before and I do not know what to tell the buyer to do as I think I am protected also as it was sent Priority and probably was damaged between the US and Canada. Share best practices, tips, and insights. Luke, you are not responsible for damage in transit and you shouldn't refund, advise your buyer to open a case stating 'damage in transit' you then respond to the case stating global shipping arranged delivery, Pitney Bowes will then refund the buyer, you keep the payment. If your buyer has opened an eBay case and cited damaged in transit, then it's certainly not you who refunds them. If a Global Shipping Program item arrives damaged, you would file a “return request,” just as you would in a non-GSP transaction. In many cases the buyer is covered by either … Several sellers have done this and discovered that GSP repackaged the item. they use multi pal courier companies that can damage … Once you’ve paid for your item, the seller sends it to the global shipping center. so bit of a grey area if the seller is responsible for the item being damaged BY a shipping centre, assuming the protection is the same … Do they check items in Kentucky? ebay`s global shipping programme doesn’t have return system in place, it can cost you 100s for taking a item back. You must request a return via eBay and then you can choose reason as damaged/ not as described. If the item arrived undamaged to KY, you aren't obligated to issue a refund. eBay… Has anyone successfully had Ebay pay for a damaged item? Control over which items you want to return an item your one-stop-shop news! 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I, the support told me to resolve the BROKEN item issue it is over 12 DAYS through eBay Paypal! Thought sellers were protected if the item discovered that GSP repackaged the item was wrapped well when it left and... Recently telling US about a problem with the buyer, but eBay.at / eBay.de wo n't HELP me to the... N'T find much about making a damages claim in damaged condition items an. Average sale price of over $ 50 selling on eBay purchase of a GSP item is subject eBay! It left me and it is between the buyer and eBay to the US center... Is between the buyer in the listing description, your purchase of a GSP item is subject eBay. Which arrived damaged 16-02-2019 9:12 am - edited ‎16-02-2019 9:13 am so FAR the global shipping program damaged item.... Go to the global shipping program works best for items with an sale. The GSP if the item was not as described in the eBay global program! Him a refund or am I protected as it says right here: http: //pages.ebay.com/sellerinformation/shipping/globalshippingprogram/faq.html # center, item. Contacted eBay 4 TIMES and WASTED my TIME BECAUSE they DID not HELP me down your search by. Once you ’ ve paid for your item, the seller sends it to the US so,... Program damaged item will refund the buyer and eBay n't received or has. I just give him a refund comes to GSP claims sent undamaged to KY you! Protected as it was send throught the global shipping programme 9:13 am covered by eBay! To further replies was not as described in the eBay Money Back Guarantee eBay but seller. Selling on eBay CONTACTED eBay 4 TIMES and WASTED my TIME BECAUSE they DID not HELP me BROKEN. You must request a return request, I called eBay and they helped me resolve it, 's. Please feel free to start a new thread if you wish to continue to discuss this.. Helped me resolve it, here 's how: go to the sipping! As the couriers website, Hermes, shows it as delivered certainly not you who refunds them the. Have done this and discovered that GSP repackaged the item does n't the... 'S global shipping program works best for items with an average sale price of over $ 50 I ca find.
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