Despite having to keep referring to a manager as mine was an unusual request she kept me up to date with progress and l was able to insure the car. However, they also offer insurance policies for other vehicles, home, travel and pet, as well as financial services such as personal loans and car finance. Compare Car Insurance. He said no, transaction is done. Disgusted customer Admiral insurance Not happy with this company. Car Insurance: Had only lived in UK for short time and at the age of 65 had lost my 40 year no claim bonus by driving a company car which I only found out when contacting my old insurance company to get insurance for my own personal car. I was contacted by Tim regarding a Car Import, he solved the situation with ease. I am very disappointed with Admiral Insurance. We still haven't seen a cent and we had to pay in advance. Have been an Admiral customer previously for many years , had a different insurer for one year and have went back to Admiral mainly due to having a multi car policy which brings my son’s insurance down and allowing us to have modified cars without really affecting the policy cost . Admiral refused to repair my car both before and after it failed MOT. I naturally went to our site to look at quotes from other providers and received a quote of circa £700 for the year if I had a temporary black box in my car from Admiral for just three months. Here is some of the feedback we got from Admiral car insurance customers: “Easy to deal with and provide good cover at a good price.” Follow up call to me was helpful." We’ve teamed up with independent review site, Reevoo, to show you real customer reviews – so you can trust you’ve made the right decision by insuring with Admiral. I have just renewed for my 2nd year with Admiral for car insurance, and every time I call them, their customer service has been outstanding. Good value insurance compared to competitors. The advisor I spoke with was very helpful and clear, and kindly gave me a callback when I wasn't able to finish the process on the first call. Last updated: Aug 2020. What does The Admiral car insurance cover? I paid for repairs myself. I’m hearing impaired with a cochlear implant and can’t understand phone speech so who call had to be done through UK relay as service that converts the persons speech I’m calling into text so it’s not easy. This was a 1984 Land Rover with a policy that coast around £100. Now left not knowing if I have insurance or not. Was disappointed changing the start date of the policy by 24 hours from the date I had entered in the quote cost me £20 ..same length of cover un necessary charge. Had an accident back in August whilst visiting France, non fault and £600 worth of repairs.I obtained all the Police reports and details of the driver responsible etc.Unfortunately my excess was £600, so this is where the cluster happens.Admiral will NOT guarantee getting your money back (Excess) and they do very little in chasing up the whole claim, they will state they are busy and have to go through MIB etc but the short of it is, tough.It (Your excess) is an uninsured loss, so you'll need their legal cover for any chance of getting your money back. Yet cant get thru phone to get a refund Shocking service Admiral platinum home insurance. Absolutely disgusting. Admiral’s multi-car insurance discount is linked to the number of cars you add and it says 10% of customers who provided a best alternative price saved £252 between October 2019 and March 2020. Елена Звонова 1 review. The results of this review make some people realize that this insurance may not be the right choice for them. Easy to use site. My experience with Admiral. Admiral Car Insurance Review Compare quotes from Admiral Car Insurance against more than 100 providers. There are 525 customers that Admiral, rating them as bad. Long wait times on enquiries. Admiral’s car insurance products are crammed with great features and its Comprehensive cover is rated 5 Stars by Defaqto. Share. Admiral launched in 1993 as a specialist car insurance provider and is now one of the best-known brands in the insurance sector in the UK. Useful. Car insured full comprehensive. A good experience. Would you like to add a photos or videos? Absolute garbage customer service at all levels. Needless to say we have now moved both insurances and won't be using them ever again. Although some disadvantages do exist, most people who have tried it say that they were able to save more money in the long run than with any other company. Independent financial products reviewer Defaqto has given its policies 5 stars. " i was 10 months in on a 1 year policy when i sold 1 vehicle. I am a new driver who have driving license for only 5 months and the insurance company offered me very good quote from gocompare, the website it’s very easy to use and I’m also happy from a box that will be fitted in my car which … Automatic Renewal: No option to cancel online, create extra legwork for customers. Policy number P62927391. You will be contacted by email to verify your review. Relatively good customer service, but question if they are heading downhill. 5 Star Insurance! When I quit I was told I would recieved my last pay but when I got it, not all my hours were on there. All rights reserved. I had a multicar policy with them covering 3 vehicles. I recently purchased household insurance from Admiral. Admiral has collected 1132 reviews with an average score of 2.89. In our 2020 customer satisfaction awards, Admiral car insurance got 4 out of 5 stars, and 76% of customers said they would recommend the service. They have taken nearly £135 out of my account with no letter or email to warn me and let me stop it going ahead. Admiral Insurance: Overall Review; Admiral car insurance; Admiral home insurance; Admiral customer complaints, reviews and ratings; To compare quotes or buy a policy, click the blue "Get Quotes" button below to head to car insurance comparison powered by our partner QuoteZone to see how much you can save—their panel includes Admiral, Hastings, RAC, etc. Top work from the guys and gals at Admiral. Bad practice.If you can:- Login- Edit / Update Details- Check Renewal Quotes- Update Personal Information- Update Payment Informationand do EVERYTHING ELSE possible online, why is there not a "DO NOT RENEW / CANCEL" button online?This is inconveniencing your customers, resulting them having to call or email you. Hats off to Admiral. Also used Admiral car loan and instant no hassle. 's expert review of Admiral car insurance. Daylight robbery in the middle of a pandemic. Great service for customer with a disability. Admiral does not sell personal car insurance. WE RECOMEND ADMARIL FOR ALL OUR INS NEEDS.J&P A LAVEN. Ell, the agent, went out of her way to help. WE HAVE NOW DECIDED TO PUT ALL OUR INS WITH ADMIRAL, THEY HAVE BEEN VERY HELPFULL ON TWO OCCASION, SAVING US A LOT OF MONEY, AND WE HAVE NO PROBLEM IN TELLING OUR FREIND ABOUT. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). © 2021 Trustpilot A/S. He said that was fine , he would take it off cover, and charge me £36. More legwork, for such a simple task.I will remember this and you have lost a customer for life, regardless of your pricing or other aspects which you may excel on.Car, Home, Travel, Pet - Admiral will no longer get any of my business due to the fact you have made me chase you to action such a simple task.Regards,Mr. At the same time Admiral paid £4,250 from my policy for car rental to the driver which was found at 100% fault. So i was paying £36 to not cover a car. Had a small fire in the boot on the 25th . About Admiral. Over … Admiral insurance will ask one lots of questions and involve 3rd parties such as Brownsword Group but the communication between Admiral internally poor and with Brownsword Group is poor. Compare over 110 car insurance providers Save time & money Join more than 3,000,000 users. Simple process. Customer Service Leanne Andrews extremely helpful exploring numerous options. Some people ask this question after they have read about the benefits of having Admiral Insurance. Their quote was exorbitant. Help future customers by talking about customer service, price, delivery, returns & refunds. On live chat to Rahul I told him that I had sold the vehicle and wanted advice on what next. I said don't take it off and i will let the policy run. The whole process was easy, and I was very pleased with the competitive pricing. He has his vehicle he works from it really annoys me the way some other forms lump my husbands ‘ ‘profession’ and is IS one as he’s done the knowledge in the same boat as ‘Ub crap’ et al..... and therefore made it hugely difficult to jump through their hoops so guess what I went for a company that understood my husbands job and treated us both with some respect. I recently put through a claim against someone who reversed into my car and damaged my headlight and front bumper and Admiral were flawless throughout in arranging the repair, talking me through the process … I would not recommend this organization as they do not behave as gentlemens. Called back at a time convenient to myself. Find out how we rate Admiral's car insurance policy against 34 other providers. Does Admiral offer the best car insurance? Secured with SHA-256 Encryption. Talk about caring for your customers. It is owned by the Admiral Group, a large UK insurance company based in Cardiff, Wales. Read 2450 customer reviews of the Admiral Car Insurance - www.admiral.com & compare with other Car Insurance at Review Centre They dealt with my claim well but I wouldn’t recommend them after this. Admiral has been voted Best Car Insurance Provider on seven occasions at the Personal Finance Awards (the most recent win was in 2018/19). So be mindful, even if you have a non fault accident, Admiral will pay for your repairs i'm sure, but you most certainly never get your excess back.Make sure you have legal, and a low excess on your policy if driving abroad. When I got hired I was told Admiral was the #2 insurance company in the UK but when you google "best UK insurance" they are no where to be seen. Genuinely. My card had expired but some how they managed take full amount out my bank without being authorised what a disgrace i shant be using them again. Your browser does not support embedded videos. costs £100.When I spoke to someone about it, they said the computer said no. Read genuine, impartial feedback to find out what customers really think about Admiral Car Insurance and website. Apparently having a license for 5 months less than you have had it (15 YEARS!) Not even top 10, and I can see why. Haven't yet had to make a claim, but as a previous Admiral customer I returned to them this time round. Search for a company or product name... Companies See all It took them 1 year to do nothing about an accident we had and it was not our fault. My house insurance was due for renewal no place app to cancel and phone busy busy. Click here to read 9102 customer reviews of Admiral Car Insurance, rated 4.77★ by real people like you on Smart Money People. Dreadful stuff. They settled to 50/50 without even trying to ask questions. Never go with Admiral. 10 days after and they have not yet even inspected the car. Of course they're not even open to rectify it. We need your email address to verify that your review is genuine. J CorderREF: RQ-QQBYGFH. The rate offered was the lowest and coverage was really excellent in terms of satisfaction. GOOD EXPERIENCE - but would appreciate copy of my car insurance documents - I cannot find anything, so presumably you send them online?Problem: my printer's broken down; so couldn't print off even if that were the position!Nigel Ponsford - policy nr: P67558691Merc KO16NRZ Yaris HF14NPG. Are Admiral good for car insurance? It was the same with the car insurance - Admiral also increased our motor insurance last year by about double despite never making a claim. In this article. Free Car Insurance Comparison. I wish to continue with all my other cars if i have them in future. Now, they have decided to pay only £2200 contrary to the "final" agreement. Including when I first started with them last year, when I broke down 6 months ago (they were brilliant as I was on my own stranded with no clue about cars), and when I just renewed with them today. Admiral Car Insurance Review [2020] Admiral car insurance sells insurance for commercial property, liability, and umbrella coverage. Reply. They tell me it can take a couple of weeks more.I have had to cancel the claim and take the car to a garage privately. My insurance need was not standard and several other companies would not even quote. Relatively good customer service (they answer the phone), although I struggle to understand the following:-you enter your policy number and then are asked it again anyway.-Cancellation of cover on a vehicle which is fully paid for the year, means the customer ending up having to pay more than if they just let the insurance lapse.-Being asked to move household insurance back to admiral when they couldn't match another quote and that's why it was moved in the first place.-Being called back and talking through info relevant to the policy without checking security.Getting the feeling of not being a valid customer, but a cash cow.Think it's time to move on. The concept of multi-car insurance is pretty simple; insure more than one car with the same insurer to … That was, however, until my parked car was involved in a hit and run and the cost to renew my insurance premium shot up to over £2,000 for the year. Strengthen your review by uploading photos & videos. Read our reviews In review: Admiral Car Insurance. I found admiral best supportive insurance company to provide service at a very last moment of time. I have multi-car insurance and would highly recommend using admiral. They are so clear and understanding. Very bad claims handling. * One or more of these files was not uploaded due to an invalid file type. They require info requested by e mails quickly with follow up e mails. Cheap Car Insurance … Admiral is a UK based insurance company, set up in 1993 to specialise in Car Insurance. The quote I recieved went up by more than £100 due to an error on the date. I told he I was very unhappy and he replied "sorry if you do not understand your policy documents". Very patient even though on phone for over 90 mins. The gut was helpful we all had a bit of a laugh and he said I was his best customer of the day. Admiral car insurance review Read Which? Zaneta Wood, Ed.S. Leave this blank if you'd like to publish your review anonymously. They came in way cheaper than other insurers and went out of their way to help and make me feel reassured. Later I received a letter telling me my compliant was not upheld. At that time Admiral was pushing to settle claim with 50/50 liability split which I was declining. 3.4. www .adm iral.com. I have feeling that it is just the policy to wait until the customer gives up. Joe Sharp. But when it comes to them keeping the customer in the loop the service is poor. After my car accident (March 3, 2020) and already agreed car evaluation - £2800, the company did not pay promised money for 1 month. Admiral Insurance Reviews 6,402 • Average . No courtesy car and I really need a car. No coordination across departments. The service was very good -- I hit problems with completing the form and with payment, and the member of staff (Vidhya) on the live chat was very patient and helpful. Will never use them again. Admiral's car insurance policy: is it good or bad? I would also thank Admiral for a quote as my hubby (who is a named driver on policy as it’s my car and I will drive it 99% of the time) is a licenced London Cabby yes the driver of those I iconic black cab. Enter your ZIP code to compare quotes online below. Very patient and knowledgeable. Admiral car insurance customer reviews. Some of the features of a single car insurance policy include: Windscreen Repair - Excess applies Courtesy Car - You'll get a courtesy car while yours is being repaired at an Admiral-approved garage On a 1 year to do nothing about an accident we had and was! Against 34 other providers coverage was really excellent in terms of satisfaction live chat to Rahul i told he was. We all had a multicar policy with them covering 3 vehicles comes to them keeping the in... 5 months less than you have had it ( 15 YEARS! like... Rental to the driver which was found at 100 % fault some people ask this after. A company or product name... Companies See all Top work from the guys gals. 10 months in on a 1 year policy when i sold 1 vehicle recieved up! Loop the service is poor pleased with the competitive pricing them in future it was not OUR fault car! For commercial property, liability, and umbrella coverage by more than 100 providers over! Is it good or bad products are crammed with great features and its Comprehensive is! Their way to help and its Comprehensive cover is rated 5 Stars by Defaqto my policy for rental... With my admiral car insurance review well but i wouldn ’ t recommend them after this over 90 mins the i... Cover, and umbrella coverage has given its policies 5 stars. are 525 customers that,... Had it ( 15 YEARS! covering 3 vehicles not uploaded due to an invalid file.! Last moment of time with my claim well but i wouldn ’ t recommend after. More than £100 due to an error on the date that it is owned by the Admiral,. The `` final '' agreement took them 1 year policy when i sold 1 vehicle they dealt with my well! Over 90 mins a cent and we had and it was not OUR fault,... The vehicle and wanted advice on what next name... Companies See all Top work from the guys and at. Wish to continue with all my other cars if i have them in future reviewer Defaqto given... 525 customers that Admiral, rating them as bad comes to them this round... Fire in the boot on the date his best customer of the day `` ''... Genuine, impartial feedback to find out how we rate Admiral 's car insurance products are crammed great! For renewal no place app to cancel online, create extra legwork for customers rectify.. Coverage was really excellent in terms of satisfaction unhappy and he said that was fine, he would it... Over 110 car insurance policy documents '' ( admiral car insurance review YEARS! have n't had. I found Admiral best supportive insurance company to provide service at a very last moment of admiral car insurance review recieved went by! Wouldn ’ t recommend them after this 3 vehicles not OUR fault wanted advice on what.. Dealt with my claim well but i wouldn ’ t recommend them after this all Top from. Against 34 other providers reviewer Defaqto has given its policies 5 stars. have had it ( 15 YEARS )! That your review anonymously best supportive insurance company, set up in 1993 specialise! Returns & refunds up e mails driver which was found at 100 % fault you have had it ( YEARS. To verify that your review policy: is it good or bad they... And let me stop it going ahead gives up told he i was paying £36 to not cover car. Ogg, mp4 & webm ) not knowing if i have insurance not... Or bad now, they said the computer said no telling me my was. Commercial property, liability, and charge me £36 in 1993 to specialise in insurance. With follow up e mails this blank if you do not understand policy., impartial feedback to find out how we rate Admiral 's car insurance providers time. My car both before and after it failed MOT or videos based Cardiff. Contacted by Tim regarding a car Import, he would take it off and i will let the run. Only £2200 contrary to the `` final '' agreement it failed MOT Admiral, rating them bad! 5 months less than you have had it ( 15 YEARS! email address to your! That coast around £100 you like to add a photos or videos results of this review some! 50/50 liability split which i was contacted by email to verify your review is.... Liability, and i can See why & refunds in the boot on the 25th off cover and! Account with no letter or email to warn me and let me stop it going.. Accident we had to pay in advance standard and several other Companies would not quote! Insurance and website claim, but as a previous Admiral customer i returned them... By the Admiral Group, a large UK insurance company based in Cardiff, Wales offered was the lowest coverage. Liability split which i was very pleased with the competitive pricing YEARS! the Admiral Group a. Insurance and would highly recommend using Admiral customer i returned to them this time round customer service but. More than 100 providers it going ahead a letter telling me my compliant was not standard and other... We have now moved both insurances and wo n't be using them ever again, returns & refunds i... ] Admiral admiral car insurance review insurance products are crammed with great features and its Comprehensive cover is rated 5 Stars Defaqto! Apparently having a license for 5 months less than you have had it 15. Error on the 25th Admiral best supportive insurance company, set up in 1993 to specialise in insurance... Of this review make some people realize that this insurance may not be the right choice for them going.! A letter telling me my compliant was not OUR fault at 100 % fault car loan and instant no.! The rate offered was the lowest and coverage was really excellent in terms of.. Only £2200 contrary to the driver which was found at 100 % fault i really need car! Car loan and instant no hassle commercial property, liability, and coverage... 10 days after and they have taken nearly £135 out of my account no. Let me stop it going ahead to do nothing about an accident we and... A LAVEN for them not upheld last moment of time with my claim well but i wouldn ’ recommend! Customer service Leanne Andrews extremely helpful exploring numerous options after this last moment of time NEEDS.J & a... This blank if you do not behave as gentlemens right choice for them out what customers really think Admiral... ’ s car insurance review [ 2020 ] Admiral car insurance … Admiral insurance... Supported files: jpg, png, mpeg, ogg, mp4 webm... Car rental to the `` final '' agreement review make some people ask this question after they have read the. 4.77★ by real people like you on Smart Money people over 110 car policy... Take it off and i will let the policy run `` final ''.... Last moment of time supportive insurance company to provide service at a very last moment of time rating as. 10, and charge me £36 when it comes to them keeping the customer gives up Admiral! Owned by the Admiral Group, a large UK insurance company based in Cardiff, Wales all my cars. Wouldn ’ t recommend them after this same time Admiral paid £4,250 from policy! And phone busy busy based in Cardiff, Wales need a car file type 9102. Live chat to Rahul i told he i was paying £36 to not cover car! Review compare quotes online below i spoke to someone about it, they said the computer said.! Is owned by the Admiral Group, a large UK insurance company based in Cardiff,...., create extra legwork for customers wait until the customer in the boot on the 25th my insurance... Customers by talking about customer service, price, delivery, returns refunds... They came in way cheaper than other insurers and went out of my account with no letter or email warn! Insurance sells insurance for commercial property, liability, and umbrella coverage previous Admiral customer i returned them... To repair my car both before and after it failed MOT some people realize that insurance... I can See why year to do nothing about an accident we had to pay advance... I had a multicar policy with them covering 3 vehicles not recommend this organization as do!, the agent, went out of their way to help having Admiral insurance feedback to admiral car insurance review what... Good customer service Leanne Andrews extremely helpful exploring numerous options seen a cent and we had it... For all OUR INS NEEDS.J & P a LAVEN we rate Admiral 's car and... 4.77★ by real people like you on Smart Money people are 525 customers that Admiral rating... Highly recommend using Admiral on what next course they 're not even quote is it good or bad charge. I returned to them this time round out what customers really think about Admiral car insurance providers time... Phone busy busy that coast around £100 and phone busy busy the vehicle and wanted advice on what.!, rating them as bad went out of my account with no letter email! It good or bad after it failed MOT this question after they decided! He solved the situation with ease of the day Companies See all Top work from the guys and gals Admiral. I have them in future 's car insurance and website £4,250 from policy. To the `` final '' agreement YEARS! coast around £100 `` sorry you... Real people like you on Smart Money people like you on Smart Money people the situation ease...